- The award, based on the anonymous evaluation of more than one million flights by passengers from around the world, reaffirms the group's commitment to continuously enhancing the travel experience.
The APEX Awards are based on anonymous passenger feedback collected through TripIt® from Concur®, the world's most widely used travel-organizing application. For the 2026 edition, passengers rated more than one million flights operated by over 600 airlines worldwide using a five-star scale, evaluating five onboard subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi, through a format that allows the assessment to be completed in less than 15 seconds.
A Travel Experience in Constant Evolution
This recognition reflects the ongoing improvements LATAM has consistently implemented across its onboard offering, ranging from cabin redesigns and gastronomy to amenities and entertainment.
In December 2025, LATAM launched its new Premium Business experience, a complete reinvention of the cabin that celebrates the group's South American roots. Every detail—from the color palette to the service rituals—reflects the spirit of the continent: its warmth, richness, and sophistication. The experience combines the precision of world-class hospitality with the color, rhythm, and identity of Latin America.
In gastronomy, LATAM has developed an offering that brings together South America's natural and cultural diversity with cutting-edge culinary techniques, prioritizing seasonality and local ingredients. A key part of this initiative is the Flavors that Transport program, which every three months introduces a new dish created by emerging South American chefs on long-haul flights departing from Chile, Brazil, Peru, Ecuador, and Colombia, bringing local flavors and stories from across the region onboard.
ABOUT LATAM GROUP
LATAM Airlines Group S.A. and its subsidiaries are the leading airline group in Latin America, with presence in five domestic markets in the region: Brazil, Chile, Colombia, Ecuador and Peru, in addition to international operations within Latin America and to Europe, Oceania, Africa, the United States and the Caribbean. The group has a fleet of Boeing 767, 777, 787, Airbus A321, A321neo A320, A320neo and A319 aircraft. LATAM Cargo Group, LATAM Cargo Colombia and LATAM Cargo Brazil are the LATAM group’s cargo subsidiaries,In addition to having access to the bellies of the passenger affiliates' aircraft, they have a fleet of 20 freighters. These cargo subsidiaries have access to the group's passenger aircraft, and operate within the LATAM group network, as well as on exclusive international routes for cargo transportation. In addition, they offer a modern infrastructure and a wide variety of services and support options to meet the needs of its customers.
More financial information is available at www.latamairlinesgroup.net
Press contact:
Maria Sánchez - Public Relations Coordinator for LATAM Airlines in Europe
+34 91 540 18 05 - latam.airlines@hopscotch.one
Hopscotch Tourism Spain - C/ Cardenal Cisneros 51, Madrid, 28010